Versand

SHIPPING CONDITIONS

Shipping to united states

Standard Shipping -  Free

Shipping to united Kingdom

Standard Shipping -  Free

To track your package : 
All our packages are shipped with a tracking number. This allows you to follow the progress of your delivery as soon as you get your tracking number (within 2 working days maximum after placing the order).

We ship packages from our warehouse in china

At theneptunne shop, we're dedicated to swift and secure deliveries. Despite a surge of orders and due to processing requirements, such as polishing, acid etching Damascus, curing, engraving, and sharpening, we promptly dispatch orders within 7 -10 business days.
We offer free shipping on all domestic orders using trusted carriers like USPS and FedEx, complete with tracking to monitor your order’s journey. For international orders, enjoy discounted shipping rates via FedEx at checkout, though please be aware of possible customs fees or taxes that may apply to the recipient.
At theneptunne shop , we are dedicated to exceptional customer service. Please don't hesitate to reach out with any questions or concerns about your order—ensuring your satisfaction is our top priority.

In case of return : 
The product must be returned in the package, in new condition and in its original packaging. Please refer to the return & refund policy.

Package not received (lost) : 
If you have not received your package within 30 days of placing your order, contact our customer service by email, so they will confirm the dispatch of a new package.

Fortunately, this happens very rarely. Please refer to the return & refund policy.